Privacy Policy

Last updated: [DATE]

Introduction

This Privacy Policy explains how WelesAgent ("we", "our", or "us") collects, uses, stores, and protects personal information when you visit our website, use our services, or interact with our AI sales agent platform.

By using WelesAgent, you agree to the practices described in this Privacy Policy.

Data Controller

The data controller responsible for your personal information is:

[COMPANY NAME] [COMPANY ADDRESS] Email: [EMAIL ADDRESS]

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Company name
• Job title
• Phone number
• Billing information
• Information submitted through contact forms
• Information submitted during account registration

Customer Data

Customers may upload or connect business-related information to WelesAgent, including:

• Product catalogs
• Pricing information
• Inventory data
• Documentation
• Knowledge base content
• FAQ content
• Website content
• CRM-related information

This information is processed solely for the purpose of providing the service.

Conversation Data

When website visitors interact with WelesAgent, we may store:

• Chat messages
• Lead qualification information
• Contact details voluntarily provided during conversations
• Conversation metadata
• Interaction history

Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral URLs
• Pages visited
• Usage statistics
• Cookie identifiers

How We Use Information

We use collected information to:

• Provide and maintain the service
• Improve AI responses and recommendations
• Create and manage user accounts
• Process payments
• Provide customer support
• Detect abuse and security incidents
• Analyze platform performance
• Comply with legal obligations

Legal Basis for Processing

Where GDPR applies, we process personal data based on:

• Performance of a contract
• Legitimate business interests
• User consent
• Compliance with legal obligations

Data Sharing

We do not sell personal data.

We may share information with trusted service providers that help us operate the platform, including:

• Cloud hosting providers
• Analytics providers
• Payment processors
• CRM integrations selected by customers
• Customer support tools

All third parties are required to protect personal data appropriately.

Data Retention

We retain personal information only as long as necessary to:

• Provide the service
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal requirements

Customer data may be deleted upon request or account termination, subject to applicable legal obligations.

International Transfers

Where data is transferred outside the European Economic Area, we use appropriate safeguards, including Standard Contractual Clauses where required.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

Requests may be sent to: [EMAIL ADDRESS]

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

Changes

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

Contact

For privacy-related questions, contact:

[EMAIL ADDRESS]